Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unopened, unused, in their original packaging, and accompanied by proof of purchase.

To initiate a return, please contact us at Info@TayLeaf.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive an incorrect item, contact us within 7 days of delivery. Including photos of the product and packaging will help us resolve the issue as quickly as possible.

If the issue is confirmed, we will provide a replacement, store credit, or refund at no additional cost.

Product Quality

We take great pride in the quality of every product we sell. If you believe there is a quality issue with your matcha or hojicha, please contact us. We may request photos, lot numbers, or additional information so we can investigate and determine the appropriate resolution.

Exceptions / Non-Returnable Items

For food safety reasons, we cannot accept returns of opened or used consumable products, including matcha and hojicha.

The following items are also non-returnable:

• Gift cards

• Sale or clearance items

• Any product marked as Final Sale

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at Info@TayLeaf.com.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, provided the items are unopened, unused, in their original packaging, and accompanied by proof of purchase. This right does not apply to sealed consumable goods that have been opened after delivery where return is unsuitable for health protection or hygiene reasons.