Shipping Policy

Last Updated: June 26, 2026

Thank you for choosing Tay Leaf. We are committed to processing and shipping your order as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed and shipped within 1 business day after payment has been received.

Business days are Monday through Friday, excluding weekends and holidays.

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we will make every effort to notify you.

Shipping & Delivery

Tay Leaf ships from Los Angeles, California.

We offer standard shipping throughout the United States.

Estimated transit times after your order has shipped are:

• Southern California: Often 1–2 business days
• West Coast: Approximately 2–5 business days
• Most U.S. destinations: Approximately 3–7 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed. Transit times may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on the size, weight, destination, and shipping method selected.

From time to time, Tay Leaf may offer free shipping promotions or discounted shipping on qualifying orders.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for tracking information to become available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Tay Leaf is not responsible for delays, additional shipping charges, or undeliverable packages resulting from incorrect or incomplete shipping information.

If an order is returned due to an incorrect address or because it was unclaimed, additional shipping charges may apply to reship the order.

Lost, Delayed, or Damaged Shipments

If your package arrives damaged, appears to be missing items, or is lost in transit, please contact us at Info@TayLeaf.com as soon as possible.

Claims involving damaged or incorrect shipments should be reported within 7 days of delivery. We may request photographs of the product, packaging, shipping label, and shipping box to assist with our investigation.

While we will gladly assist in working with the shipping carrier to resolve shipping issues, Tay Leaf is not responsible for delays caused by the carrier or events outside our reasonable control.

Questions

If you have any questions regarding your shipment, please contact us:

Email: Info@TayLeaf.com

Website: www.TayLeaf.com

We appreciate your business and thank you for choosing Tay Leaf.